Our Contact Details

Name: Merkko Group Limited
Address: Unit S12, Kingston Business Park, Kingston Bagpuize, Oxfordshire, OX13 5AS
Phone Number: 01865 820090
E-mail: merkkosales@merkko.co.uk

The type of personal information we collect

We currently collect and process the following information:
Identity Data includes name, titles, username or similar identifier, date of birth, and gender.
Contact Data includes billing address, delivery address, email address, and telephone numbers.
Profile Data includes your username and password
Marketing and Communications Data includes your preferences in marketing from us.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
• Making a purchase
• Completing an account form
• Signing up to a newsletter
• If you contact us with an enquiry via telephone, email, or form
• If you have contacted one of our suppliers and they have passed the enquiry onto us
We use the information that you have given us in order to respond to enquiries, compete sales, set up accounts, or contact you.

We may share this information with members of staff throughout our company and suppliers when they are completing deliveries on our behalf.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting merkkosales@merkko.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on Microsoft Business Central/Office 365.
We retain your information for a reasonable period to fulfil the purposes we collect it for. We will then securely delete information that is no longer needed.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at merkkosales@merkko.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at merkkosales@merkko.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk